terms and conditions and privacy policy

terms and conditions

www.mrcarterco.com is the controller for the purposes of the general data protection regulation (the “gdpr”), a company registered in slovakia under the name ákos szekeres mrcarterco. (company number 55 340 032) and is vat registered in the slovakia (1128748071) with its registered office located at hlavná 1593, 925 84 vlcany.

company details

akos szekeres mrcarterco

(hereinafter referred to as "seller" or “mrcarterco”).

we are using wix.com services for our e-commerce publishing.

principles of functioning of the mrcarterco online shop

mrcarterco sells goods via an organized online shop.

the customer accepts these general terms and conditions by registering on our website.

ordering goods

orders are placed via website www.mrcarterco.com. the minimum age for shopping at www.mrcarterco.com. is 18 years old for all payment methods.

the online store's products feature thorough descriptions. the website contains details about the characteristics of the products, their costs, the materials used to make them, etc.

the client orders goods in a manner appropriate for a given article. providing other detailed information and the number of pieces ordered.

how to shop in the online store – detailed instructions

the order process consists of the following steps:

the customer places the selected product from the offered assortment by clicking the button "add to bag" without obligation into the virtual shopping cart.

all items that have been placed in the shopping cart can be viewed by clicking on the "shopping cart", which is visible in the upper right part of the website. here you can also delete items or change the number of products that you want to buy.

if the items are to be bought from the shopping cart, please click on the "proceed to the checkout" button.

the purchase is only possible with registration. after registration, additional options are available to the customer, e.g. order overview, stored delivery addresses, order history.

the following payment methods are available to the customer:  payment by card

after selecting the payment method, the customer determines the delivery details and the delivery address. after selecting the delivery method, the customer can buy additional products or have the order overview displayed.

by clicking the "buy" button, the customer makes a binding request for the purchase of the goods in the shopping basket.

if the customer wants to change her/his/their order, she/he/they has chance only before clicking the „buy” button.

every order will be processed in 24 hours.

upon receipt of the order, the seller sends the customer an order confirmation by e-mail in which the order of the customer is re-listed as well as the shipping information. the purchase contract comes into effect only after sending the shipping confirmation. in case of need of help please reach us at any given contact in the email or at info@mrcarterco.com

the seller may contact the customer by telephone (as long as a telephone number has been provided by the customer) or by e-mail in order to clarify any outstanding questions regarding the order and delivery. the use of the telephone number and the e-mail is exclusively for the purpose of handling the order and the delivery and is not expressly used for advertising purposes, unless there is an explicit consent of the customer.

prices

prices on the website are stated in euro/ given currency and are gross prices (they include vat tax). the shipping cost could be added to the price of a given product; the shipping cost depends on delivery option chosen, order value and on the payment method.

the price stated on the website as of the placement of the order is final and binding for the client. the price of goods ordered will not change after an order for them has been placed regardless of changes concerning prices introduced by mrcarterco and regardless of any promotional activities or clearance sales.

mrcarterco reserves the right to change the prices of goods in its online shop, make new goods available for purchase, carry out and cancel promotional activities on the website of the shop, or introduce changes to promotional activities in line with the provisions of the civil code and other acts.

availability of goods ordered

all goods sold in the online shop are available for order or pre-order. in case one or more items ordered is on 'pre-order' that means the style is currently under production, not ready for shipment yet. products may occasionally prove unavailable under special circumstances (e.g. when multiple clients order the same product simultaneously). if it is so, the customer will be informed. on the product view, customers can find information about, if the item is only available for order or pre-order. products that are currently only available for pre-order can be added to the ‘shopping cart’ with other items that are available or on pre-order, and they will all be shipped out at once when manufacturing is complete. we will keep our customers updated about the production status & shipping date, it can be from 30 up to 60 days or more regarding the difficulties & slower production in our small family-run workshop.

incomplete order performance
if a given product is not in stock or if it is impossible to perform an order for other reasons, the customer shall be notified via e-mail of the problems concerning the performance of her/his/their order and of possible solutions (e.g. partial order performance, full performance but at a later date, or cancelling the order in its entirety without negative consequences for the client). partial order cannot be executed, the order will be cancelled without negative consequences for the client; if the client has already paid for the order, the amounts she/he/they paid will be returned to her/him/them.

order reception and order performance time

the order which is paid for on its receipt is immediately accepted for performance if all items are available/ non labelled "pre-order".

in the case of online payment, orders shall be accepted for performance after it is confirmed that money has been credited to the mrcarterco account (via card). if the ordered product is available and the client has indicated that it is to be delivered to the address the client specified, the product will be sent to the client within no more than 10 business days.

note: if the online payment option is chosen (bank transfer or payment using debit card), the performance of the order shall commence after 100% of the amount due for a given order has been transferred to the account of the online shop (or of intermediary entities); at that moment the order is transferred to a courier company.

goods ordered shall be delivered via courier company and estimated delivery time is 1-3 business days from the day following the package send date. the overall order performance time should not exceed 15 business days in eu countries, although could be longer for non- eu countries. 
pre-order system: you can preorder items listed in our shop labeled "pre-order". products that are currently only available for pre-order can be added to the ‘shopping cart’ with other items that are available or on pre-order, and they will all be shipped out at once when manufacturing is complete. you will receive an email confirming your purchase with the items you selected as soon as it gets manufactured, and you will receive the invoice for your order three to five business days later. we will keep you updated about the production status & shipping date. it can be from 30 up to 60 days or more regarding the difficulties & slower production in our small family-run workshop.

sale/purchase agreement

information published on the website of the shop www.mrcarterco.com does not constitute an offer to conclude an agreement as understood by the provisions of the civil code. the agreement may be concluded in slovak language.

delivery cost

see detailed information under shipping menu.

right to cancel – withdrawal from the agreement

you have the right to cancel this contract within 14 days without giving any reason. the cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. to exercise the right to cancel, you must inform us. the items can only be sent back in original conditions, in unsealed packaging without any qualitative or quantitative defect.  to meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

effects of cancellation

if you terminate this contract, we'll provide you a full refund of all fees paid by you. we may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

we will make the reimbursement without undue delay, and not later than –

(a) 14 days after the day we receive back from you any goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

we will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

you shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. the deadline is met if you send back the goods before the period of 14 days has expired. you will have to bear the direct cost of returning the goods. you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

complaints

every article purchased from the mrcarterco online shop (www.mrcarterco.com) can be the subject matter of a complaint provided that the deadlines and terms and conditions concerning complaints are observed and provided that the article is defective in such manner as to be inconsistent with the agreement concluded. complaints can be sent by mail. for complaints sent by mail, the client needs to indicate the underlying causes of the complaint and provide information necessary to identify the relevant order. if a complaint sent via mail is considered valid, mrcarterco shall send a defect-free (i.e. fixed or new) product within 14 days or, if this should prove impossible (e.g. there are no such products in stock) reimburse the client for purchase price in its entirety.

if a complaint is not considered valid, the product shall be sent back to the client together with an opinion explaining why the complaint was not acknowledged.

order cancellation

the client shall have the right to cancel her/his/their order within fifteen minutes after placing the order. the client can exercise this right by contacting customer service using the ‘contact us’ form available on the website.

final provisions

the relevant receipt or invoice shall be enclosed to every product purchased. mrcarterco shall not be responsible for the client providing it with erroneous data.

personal data processing

the client gives mrcarterco a clear and informed consent for processing his/her/their personal data.  the personal data (as understood by data protection act) will be used for providing sales service and offering products to the client.

the client's consent to mrcarterco processing his/her/their personal data is voluntary but without the consent, it will be impossible to perform the agreement and orders.

the personal data will be processed by mrcarterco. the data will be stored in tel aviv, israel by wix.com.

the personal data necessary for delivery will be forwarded to a business providing transport and delivery services. it may also be necessary to transfer your personal data to third parties who provide us with support services, such as financial bodies and entities that fight against fraud.

personal data processing for marketing purposes

the customer can consent to her/his/their personal data (as understood by data protection act) being processed for marketing purposes according to privacy policy by mrcarterco.

personal data administrator

personal data administrator will be mrcarterco. in line with the provisions of the data protection act, the client provides her/his/their personal data voluntarily and has the right to access her/his/their data and correct them or change or to request that such data be deleted.

law and jurisdiction

these terms are governed by the slovak rep. law. any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by the slovak rep. law.

privacy policy

mrcarterco is the controller for the purposes of the general data protection regulation (the “gdpr”), a company registered in slovakia under the name akos szekeres mrcarterco (company number 55 340 032) and is vat registered in the slovak rep. (1128748071) with its registered office located at hlavná 1593, 925 84 vlcany.

this website is owned and run by mrcarterco ("we", "our", "us") and we are committed to protecting your privacy.

the term "our online services" refers to mrcarterco, our pages on third party social media platforms such as instagram, facebook, tiktok, google+, and any other websites or apps we own or run from time to time. the term "our services" refers to our online services and any of our other products and services offered from time to time. if you use any of our services, we will refer to you the terms "user", "visitor", "you", "your", "yours" in this policy.

this privacy policy describes how your personal information is collected, used, and shared when you visit or make a purchase from mrcarterco.com (the “site”).

we respect the privacy rights of our visitors and recognise the importance of protecting the information collected about them. this privacy policy is about how we collect, store, and use the personal information that you provide to us.

if you are under 18, you must inform a parent or guardian about our privacy policy to obtain their agreement to the privacy policy before registering, subscribing or placing an order with us.

what personal data do we collect and how?

we collect and process only the data that is required to allow us to provide our services to you. we collect the following data when you browse or shop at www.mrcarterco.com:

we process the personal data required to complete and despatch your purchase, including your name, billing address, delivery address, payment details, mobile number, telephone number and email address. we collect your email address in order to send you confirmation of your order; we collect your telephone number so that we can contact you if there are any issues with the order.
additionally, when you attempt to make a purchase through the site, we collet certain information from you, including your name, billing address, shipping address, payment information including credit card numbers, email address, and phone number. we refer to this information as “order information”.
we collect your email address when you subscribe to mrcarterco news.
if you register for a mrcarterco account, we collect your name, email address, password, country and additional data regarding your marketing preferences.
when you contact our customer care team, we may collect additional data to help us resolve any queries relating to your order, delivery, payments, marketing, the website or any other queries.
we collect and process data about your browsing on www.mrcarterco.com, including the pages you visit and how you interact with these pages. if you have registered for an account, we collect browsing data about your access to the dedicated areas of the website.
if you are a customer of www.mrcarterco.com, or if you have given us your consent, we collect and process your personal data for direct marketing activities.
if you provide us with someone else's data - for example, if you purchase a product to be delivered to a friend or as a gift - we will collect and process the personal data required to complete the transaction such as the name, delivery address and other contact details for your friend. if you are receiving an item as a gift, we will process your data only to fulfil the gift request and our contractual obligations.

what about cookies?

we and our business partners collect information about your use of our online services using cookies. cookies are very small files that are sent by us to your computer or other device which we can access when you visit our site in future. cookies help us remember who you are and other information about your visits. they can help display the information on a website in a way that matches your interests. most major websites use cookies.

what are cookies?

cookies are text files containing small amounts of information which allow our site to recognise your device and are downloaded to your device when you visit a website if you agree to the site doing so. cookies are then sent back to the website on each subsequent visit, or to another website that recognises that cookie.

cookies are useful because they allow a website to recognise a user’s device and are widely used in order to either make websites, work more efficiently, let you navigate between pages, remember your preferences, and generally improve your user experience. they can also help to ensure that adverts you see online are more relevant to you and your interests.

our site uses cookies to distinguish you from other users of mrcarterco.com. this helps us to provide you with a better experience when you browse our website and make improvements. some of the cookies we use are "analytical" cookies. they allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. this helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

cookies do not contain confidential information such as your home address, telephone number or credit card details. we do not exchange cookies with any third-party websites. please note that our advertisers and affiliates may also use cookies, over which we have no control.

unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies and download them onto your device when you log on to our site.

change browser settings

if you don’t change your browser settings and continue to use our site, we will assume that you consent to us continuing to download cookies onto your device.

whether or not you allow us to download cookies is up to you, but if you choose to disable cookies by changing your browser settings, our website and its features may not necessarily work in the same way or produce the same personalised experience. if you delete all of your cookies, you will have to update your preferences with us again. if you use a different device, computer profile or browser you will have to tell us your preferences again.

you can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu

how this information may be used

whenever you give us your personal information, we will use it in accordance with applicable privacy laws and for the purposes set out in this policy, on the data entry forms you complete, in any relevant terms and conditions and on pages or emails which link to the data entry forms.

when you use our services: if you use any of our services, register for or attend one of our events, set up, look at or change your account details or contact a member of our customer care team, we will record your personal details. your information will be used in the first place to provide the products, services, or information you have asked for and to provide you with a personalised shopping experience. we keep the information you provide and may use it for several purposes, including: (i) accounting, billing, reporting and audit; (ii) credit checking or screening; (iii) authentication and identity checks; (iv) credit, debit or other payment card verification and screening; (v) debt collection; (vi) safety, security, health, training, administrative and legal purposes; (vii) data matching and de-dupe, statistical and market analysis, and marketing information; (viii) advertising and marketing for us, and third parties; (ix) developing, testing and maintaining systems; (x) studies, research and development; (xi) customer surveys; (xii) customer care and to help us in any future dealings with you, for example by identifying your requirements and preferences; (xiii) where required by law or in connection with legal proceeding or disputes; and (iv) any other uses set out in the terms and conditions for use of our services. for these purposes we may disclose your information to one or more of the other organisations listed in the section called “who we will share your personal information with”.

saved payment card details will only be shared with our payment partner and not with any other third parties and will only be used to process your order, using our payment partner's systems.

we may also use your personal information to send you marketing updates, as detailed in the next section.

tracking how our online services are used: we collect and use third parties to collect and share with us, information from visitors to our online services and analyse it to build up a picture of how people use our websites. this helps us improve the services we offer. we may also give anonymous statistics about visitors to other, reputable organisations, but the information we provide will not include details that would allow these organisations to identify you. for more information on our use of cookies, please read our cookie policy.

customisation of our online services and advert targeting: we may use the information you give us about yourself and the information we collect via cookies when you use our online services to build up a picture of your interests. we may then use this information to try to make sure that when we send you marketing communications and when you visit our websites or use our online services, you don't miss offers and information that might interest you. this information may also be used by our third-party advertising agencies and networks, to advertise our own- or third-party products and services to you when you visit third party websites and online services. this is called advert targeting or interest-based advertising. for more information on how to reject targeted advertising or interest-based advertising cookies please read our cookie policy.

testimonials: if you give us feedback, we may use it to improve our services and we may publish it online or offline to promote our business and our services. we will ask for your permission before we publish it.

comments and reviews submitted to our online services: if you wish to submit a comment or feedback on a blog or article featured on our services, we may (but are not obliged to) publish your comment online or offline to promote our business and our services. we will collect your name or username which will be displayed next to your comment and e-mail address, which will not be published, but which we may use to contact you in relation to your comment.

social networks: if you follow us or interact with us on any of our pages on third party social media platforms, such as instagram, facebook, twitter, tiktok and google+, information you provide will be subject to the third party’s privacy policy, as well as this privacy policy.

direct marketing: for information on how we may market to you, please read the section called “marketing opt-in and opt-out provisions”.

customer surveys: every now and again, we may ask you for your opinion on our services and the products you have purchased through our services. when we do research or surveys, we may use cookies and may combine the information collected by those cookies with your answers.

who we will share your personal information with

from time to time, we may engage third party business partners to provide information about you or to collect personal information on our behalf. we may also share or match your data with third party business partners to provide you with the products, services, or information you ask for or for interest-based advertising. we may pass your information onto one or more of the following organisations: (i) data processing companies, mailing houses and other third party suppliers working on our group’s behalf; (ii) ad-serving agencies and other advertising intermediaries; (iii) credit reference or fraud prevention agencies, which may keep a record of that information; (iv) research students, universities and other research and development organisations; (v) regulatory bodies, government and enforcement agencies, such as the police.

every now and again, we receive requests for information from government departments, the police and other enforcement agencies. if this happens, and there is a proper legal basis for providing your personal information, we will provide it to the organisation asking for it.

we collate information about site traffic, sales, wish lists, and other commercial information which we may pass onto third parties, but this information does not include any details which can identify you personally. we use google analytics to help us understand how our customers use the site. you can read more about how google sues your personal information here. you can also opt-out of google analytics here.

where we process your personal information

when we use your information as described in this policy, this may involve sending your information outside the european economic area (eea). when we do this, we make sure that appropriate steps are taken to protect your personal information and your rights. by providing us with your personal information, you agree that we may transfer, store, and process your information outside the eea. governments in certain countries such as the usa have broad powers to access data for security, crime prevention and detection and law enforcement purposes.

marketing opt-in and opt-out provision

we offer you the chance to receive news and fashion updates which, depending on your preferences, we will discuss with you by phone or live chat or send to you via email, sms and/or direct mail. these include alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. you can opt-out of receiving these updates if you wish.

we, or our third-party business partners, may also ask you if you want to receive marketing if you enter a promotion or attend an event thrown or sponsored by us.

marketing communications you subscribe to will only be sent by us.

you have the right to ask us not to use your personal information for marketing. at all times, we will offer you the opportunity to unsubscribe from any service or update to which you have subscribed, if you change your mind. whenever you receive direct marketing from us, we will tell you how to unsubscribe. alternatively, you can change your marketing preferences by signing into my account. to opt out of direct mail, please contact our customer care team by email at info@mrcarterco.com.

if you tell us that you do not want to receive direct marketing, we will still contact you in order to provide you with products and services you request and for administration purposes.

how you can access your personal information and keep it up to date

you have the right to see information we hold about you, with some exceptions which are described in the privacy laws. if you would like a copy of your personal information, please contact us at info@mrcarterco.com.

you have the right to review and update your personal details. if for any reason you are concerned that the personal information, we hold is not correct, please visit our online services and, after logging into the site using the "sign in" menu on the home page, your personal information will be made available for review and change in the "my account" section. only you or, upon your request, our customer care team, may access your personal data from our online services using your user id and password. information may be changed online within “my details”, “shipping details” and “my email preferences”. you can change or delete saved credit/debit card details each time you make a purchase. you will also be able to delete saved credit/debit card details by adding or editing a shipping/billing address. if you change your billing or shipping address while your order is still being processed, the order will be re-processed through security validation checks. if you prefer, you may contact us by email at info@mrcarterco.com and we will amend your personal details.

safeguarding your personal information

we will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided to us. we have put in place technology and security policies which are designed to protect the personal information we hold about you. we also follow the security procedures that applicable privacy laws require. these covers storing, using, and releasing any information you have provided and, as well as measures designed to prevent unauthorised access or use. when you place an order or access your account information, we use a secure socket layer (ssl) encryption which encrypts your information before it is sent to us to protect it from unauthorised use.

why we link to other websites

our online services contain hyperlinks to websites that are owned and operated by other organisations. these websites have their own privacy and cookie policies, and we urge you to read them. they control how your personal information is used when you give it to these other organisations, or they collect it with cookies. we do not approve any other websites and we are not responsible for any information, material, products, or services that are on or accessible through those websites or for the privacy practices of websites run by other organisations. if you use these other websites, you do so at your own risk.

newsletter

if you authorize your subscription to the newsletter, we will provide you with information regarding our goods and services, through different means as, among others, by email.  at any stage you can ask us to stop using your personal data for direct marketing purposes. you can opt out of receiving any marketing communications from us by using the unsubscribe-function at the end of the marketing e-mail or through the ‘my account’ section.

how to contact us about this policy

we welcome your questions, comments, and requests about this privacy policy. if you require more information, please contact us at info@mrcarterco.com

changes to this privacy policy

we may make changes to this privacy policy from time to time in order to reflect, for example and not limited to, changes to our practices or for other operational, legal, or regulatory reasons.